I had been going to Lisa for seven years. My kids and I followed her around from hair salon to hair salon. She eventually became a full-time Domestic Engineer to raise her kids and passed me on to a fellow salon hair dresser. I went to this new beautician faithfully as I did Lisa and found that she had a number of problems doing what she said she would do. I believe in giving people second chances so I gave her many. If my hair wasn't right I would ask to come back and have her do it right. I think when we pay close to eighty dollars for something we should get what we paid for. I have stubborn gray hair but a good beautician knows how to work with this. Surely I'm not the only one who has ever gotten gray hair!
I called for my next appointment and they told me that "Ruth" wasn't in. I asked to make an appointment and they would say, "Sure, what is your name?" And then after hanging up I would get a call that said "Ruth" couldn't do it at that time. They asked me to call back. I called back the next day and they said they could make an appointment and then asked for my name. When I gave them my name, they said, she doesn't have time to talk to you right now. I said ok, just make an appointment for me. They wouldn't do it and it became clear to me that she didn't want to do my hair anymore. I asked to speak to Gary the owner and I told him that I couldn't believe that after eight years of coming to his salon that he would allow someone to be so rude. He said he couldn't make anyone do my hair and didn't offer any solutions. It was clear that they didn't want my business.
I was really hurt. I never heard of being fired by a hair dresser. I paid cash, tipped well and really couldn't understand this poor business decision. Remember what I said, almost all problems come down to unprofessionalism. This was my problem and it was clearly due to an unprofessional business owner. I told my current hairdresser about this story and she has promised to never fire me. I was her first customer at one salon and when she moved to another salon, I moved with her. The right thing for me to do is be loyal to the people who provide good service and treat me right. They usually earn that loyalty and I pay handsomely in return. I have learned if someone doesn't care for my business, then my business they-shall-not-have. [Nottaway Plantation ring a bell?]
Hearing the words, "Your Fired." is better than someone just telling you don't come in and not why. Being met at the door and told, you can't go in there but not why is confusing. Being fired never feels good but being fired due to no fault of your own feels worse. We just pick ourselves up and move on. Learning a lesson along the way. If we do have the luxury of having a boss who is brave enough to tell you you are fired, there is something to be said for that. Different situations warrant different lessons. If it is our fault, then what could we have done differently? Not mouthed off to the boss? Not taken home the ball point pens from work? Not gossiped? And then we can incorporate a new behavior for our next job. As another one will come along. That's the beauty of the show Apprentice. The people on this show are competing for a job they never had or in the case of Celebrity Apprentice, competing for charity. Losing on these shows is not necessarily a bad thing, as there is additional comfort in knowing that there are ten more other contestants that will also get fired.
The one person who Trump needs to fire is his hairdresser! I do like the fact that he incorporates his children into the show. I like Ivana and Donald, Jr. but he needs to also fire Eric. He is giving Eric a chance as his parent and the family helps Eric in his new role as part of the show. Parents in business always give the children more chances than the plain folk. Remember I said my other favorite show was Parenthood? On some days don't we wish we could get fired from the job of parenting? And then on other days we're glad that this is the one job that we will have forever.
~Hal Lancaster, The Wall Street Journal